Privacy Policy
Last updated: April 12, 2026
1. Information We Collect
When you use Booked Out, we may collect the following information:
- Name and contact information (email, phone number)
- Appointment and booking details
- Location data (only when you grant permission, used for finding nearby providers)
- Payment information (processed securely through Stripe — we never store card details)
2. How We Use Your Information
- To facilitate appointment bookings between you and service providers
- To send appointment reminders, confirmations, and schedule updates via SMS
- To provide real-time ETA tracking for your appointments
- To improve our services and user experience
3. SMS Messaging
By checking the SMS consent box at sign up, provider onboarding, or checkout, you agree to receive SMS from Booked Out about your bookings, including inquiries, pricing, confirmations, cancellations, and modifications.
Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your consent is stored with the exact disclosure language shown to you, your phone number, the originating IP address, and the UTC timestamp of your opt-in. You can withdraw consent at any time by replying STOP to any Booked Out SMS.
4. Data Sharing
We do not sell your personal information. We share data only with:
- Service providers you book with (name, contact info, appointment details)
- Payment processors (Stripe) to complete transactions
- SMS providers (Twilio) to deliver text messages
5. Data Security
We use industry-standard security measures to protect your data, including encrypted connections (TLS), secure payment processing, and access controls. We never store credit card numbers on our servers.
6. Your Rights
You may request to access, update, or delete your personal data at any time by contacting us. You can opt out of SMS communications by replying STOP to any message.
7. Contact
For privacy questions, data-access requests, or to delete your account, contact us at: